At Fimpulu Rural Health Center, there
is a separate log book or register or tally sheet for pretty much everything.
Visits to the outpatient department. Prenatal appointments. Family planning
patients. Revisits or follow-ups of any and every kind. HIV drug dispension. TB
patient visits. Kids identified as being nutritional deficient. Meds dispensed
to the out-patient department, or maternity wing, or counseling/testing room.
Malaria tests given.
Ya’ll. There’s probably 50+ registers.
No joke.
This week, a very official-looking
woman came and basically audited our registers. After several hours of pouring
over cramped and messy handwriting, she came into the screening room where I
was working and, with a big smile on her face, proclaimed that “we are not
doing well.”
Turns out, there is yet another
register (or three) that we should be keeping, and a line of protocol that goes
along with it, that we’re lagging a bit behind in. Specifically, all children
should be HIV tested after they are weened, and that test should be recorded in
a register so that there is some record that it happened. Because the reality
is that right now, it’s not actually happening. And that’s really not okay, in
a place where the HIV rate is officially 13% but probably actually painfully
higher.
Audit Lady was actually extremely kind
and obviously cares about her job and the kids she hopes to help through it. We
chatted for several minutes about ways to implement the proposed strategies and
protocols. She took my phone number and gave me hers, saying that she had some
written resources at her office that she thought would help me out and inviting
me to stop by next time I’m in Mansa and pick them up.
To speak my truth, I deeply
passionately dislike the part of nursing that is charting. I don’t enjoy
spending literally half of my time on the job just writing in books. I don’t
know many nurses who do. It is the bane of nursing existence.
And 6 months ago, if you had told me
that there are several dozen books that should be charted in on a daily basis
at every rural health clinic in Zambia, I would have scoffed at the inefficient
waste of time and the definite double-charting (writing the same information
twice, or sometimes 3 or 4 times, in different books) that is surely taking
place in such a system.
But then I jumped face first into hot
water (that is to say, I started actually working at one such clinic), and my
know-it-all-ness has toned down a squeak or two. There’s that old adage that
you shouldn’t judge someone until you’ve walked a mile in their shoes. I think
it is all too easy to walk a mile in similar shoes (i.e., a nurse who has
relatively significant related experience but hasn’t actually worked as
a nurse in this particular kind of clinic) and go ahead and cast
judgment.
Because yesterday, an HIV+ mom came in
to pick up ARV drugs for her HIV+ kids, and we didn’t know what meds to
dispense, because their names weren’t on the register. She went home
empty-handed with instructions to bring back their paperwork so we can try
again.
At the end of every week, I pull about
a dozen scraps of paper out of my nursing bag on which I have hastily scrawled
the names and identifying information of every clearly malnourished child that
I saw that week. I’ve been here long enough that I’m starting to get repeats,
and that’s frustrating, because no follow-up is happening. I just keep writing
down their names. Last week I found a register that is supposed to be used for
that purpose, so that their names can’t be forgotten and dismissed as easily as
little scraps of paper that end up left in my pocket and scrubbed to death in
the laundry.
So that register of meds? That register
is crucial. It means that we know exactly what medication a patient needs, and
what medications they may have been on in the past, and what day they picked up
their meds last time (and therefore whether they picked this batch up in time
to keep from running out). It means that we can calculate how many of each kind
of ARV in what doses we are going through in a month to avoid running
out.
And that register of under-5s
malnutrition that I found forgotten in a stack of nonsense by the refrigerator?
That means that when I encounter a malnourished kid, I can go back and see if
they’ve been identified as such before. I can see if follow-up has happened
with them. I can tell if they managed to slip under the radar somehow, or if
they were fully on the radar and just not addressed.
And the birth register means that if a
mom doesn’t show up with her newborn for postnatal within a week of going home,
we know who and where and can try to figure out why.
And when folks come through for the
umpteenth time but we can’t find any history of them in any of our registers,
it’s a sign to us that the flow of things is failing, and that we as
practitioners are letting people slip through the cracks.
So it’s all in perspective.
Of course, the system isn’t perfect. In
the above examples, oftentimes the problem is actually caused by someone's
failure to fully or appropriately utilize the registers. Writing it down
doesn’t guarantee that anyone will do anything about it. With the
frequency of staff turnover and building renovation that has reportedly
happened in the last few years, some registers have been neglected or forgotten
completely. There are stacks of old registers from years past that I honestly
have no idea what to do with and have ceased to become very useful simply
because of age and the sheer difficulty of locating anything within them.
Nonetheless, all of these registers
exist for a reason. Sometimes a functional reasoning, and sometimes merely a
data-reporting reason, but a reason nonetheless. On more than one occasion, I
have thought to myself that this and that procedure or log book or whatever
could be consolidated to be more efficient, but the pattern so far has pretty
consistently been that when I do some asking and digging, there’s a decent
reason for why it is the way it is (even if that reason is just that the people
who give the money… USAid, for example… require data to be recorded in a
particular way).
For me, it poses an interesting
challenge because of my unique position at the clinic. I am functioning pretty
much like a full-time employee of the Ministry of Health in terms of my
responsibilities, but of course, I am not that thing. We’re here through
Choshen Farm, not the government. And there are a host of services and
activities I would love to offer that are related but tangential to the
services offered by the clinic. I both have a lot of freedom and take a lot of
liberty in my position as it currently stands, but I am still functionally
beholden to some of the daily doldrums.
Like the registers.
But until digitalization (and reliable
electricity, and computer literacy) sweep the sub-Saharan, I pray that God will
keep me humble (and knock me down when I need it) in regards to the way it is
and what I might initially perceive to be a “better” or “right” way.
There’s probably a list of ways that I personally could improve in this
area. Feel free to send me your suggestions.
Maybe I could write them all down in a
register.